Service & Maintenance

Safety has a home.

For many decades, countless pioneering technical achievements have been making Mercedes-Benz vehicles the safest cars in the world.

As the developer of your Mercedes we know exactly what’s needed to keep you safe. With lots of know-how, experience and high-quality Mercedes-Benz GenuineParts, our Service ensures that you can rely on our components every single day. That’s because safety has a home with Mercedes-Benz Service.

Safety and value retention for your Mercedes-Benz.

One of our most important safety systems is maintenance.

When performed regularly, it preserves the safety of your Mercedes, keeps you mobile and helps the vehicle retain its value. As its manufacturer, we know your Mercedes best. Our professionally trained service staff possess the necessary know-how and special tools required to perform first-rate maintenance. Possible wear and tear or probable damage can be identified at an early stage during this process. That means larger repairs and the resulting costs can be avoided. You don’t even need to think about regular appointments: the standard-fit service interval indicator in your Mercedes reminds you automatically of any upcoming maintenance sessions – as a pre-service to your service, so to speak.

Maintenance is available in two different packages: Service A and Service B. These two types of service are performed as alternating sessions.

Service A: On the safe side from the outset.

1. Oil change and oil filter replacement
2. Function check on: horn, headlamp flasher, hazard warning lights, turn indicators, control lamps, interior lighting, front and rear lighting, windscreen wipers and windscreen washer system
3. Service display reset in the instrument cluster (only for vehicles with ASSYST)
4. Fluid level check and top up where necessary: engine cooling system, anti-freeze/anti-corrosion additives, braking system, windscreen washer system, battery
5. Other: tire pressure correction, wear and tear, lubrication of retaining hooks and hinges of the bonnet, boot lighting check

Service B: The service including:

1. Oil change and oil filter replacement
2. Dust or combination filter replacement
3. Brake test
4. Function check on: horn, headlamp flasher, hazard warning lights, turn indicators, control lamps, interior lighting, front and rear lights, windscreen wipers, windscreen washer system,
5. headlamp washer system, seat belts and seat belt buckles
6. Battery fluid level check and top up if necessary
7. Brake discs and brake pads check
8. Tires check for damage, pressure correction, and tread depth measurement
9. Check on all visible parts of the vehicle underside for leakages or damage
10. Check on: front axle joints, tie rods, steering column joints for tolerances, and check rubber gaiters
11. Poly-V-belt check on wear and damage
12. Check on all visible parts in the engine compartment for leaks and damage
13. Check and correction on fluid levels and determine the cause for any fluid loss: engine cooling system (anti-freeze, braking system, power steering, and windscreen washer system)
14. Check and lubrication of linkages in the engine control system, test for free movement and seating of the linkages
15. Lubrication of locks, retaining hooks and hinges of the bonnet
16. Headlamp range adjustment
17. Headlamp alignment (correcting alignment of xenon headlamps requires separate work order)
18. Windscreen wiper blades check and replacement if needed (invoiced separately)
19. Check on expiry date of TIREFIT tire sealant
20. Boot lighting check

Note:

The service included may differ for AMG vehicles and the SLK 320.
Service is only valid for vehicles with ASSYST maintenance computer built 10/97 or later.
Detailed and expanded maintenance services which may depend on distances, mileage or periods of time are listed in your service booklet.

Your Mercedes-Benz is not just the safest and most comfortable vehicle on the road.

Because we care about your peace of mind, we developed the special Integrated Service Package (ISP) for you. The ISP covers the maintenance and repair services for your car free of charge for a period of three (3) years with no mileage limitations, commencing from the date of delivery of your new Mercedes-Benz car. This comprehensive service package comes with every new Mercedes-Benz car as a standard, with the following benefits:

• Manufacturer warranty, service, maintenance and repair at no-cost subject to certain conditions.
• Carefree driving without any unpredictable service costs.
• High and reliable service quality by the authorized Mercedes-Benz dealer network

Your Mercedes-Benz will be kept in an excellent condition with highly trained and certified technicians and sophisticated diagnostic equipment. For more information, visit our authorized Mercedes-Benz service centers.

Service Packages

To keep your optimal driving experience, Mercedes-Benz ServicePackages is an option for extending cost certainty and greater peace of mind. Mercedes-Benz ServicePackages is valid for two years after the period of your ISP ended, it comes with four options of tailor-made packages to suit your needs perfectly;

• Compact
• Classic
• Compact Plus
• Excellent

Mercedes Benz-ServicePackages is your reliable partner for all issues and tasks that concern your Mercedes, from maintenance & services, parts and warranty.